Call agent receives the call and requests the following information from the caller to be inputted into the prescribed database:
The government agency or institution to which the case was referred will retrieve the information sent on a regular basis. It shall review the information gathered from the referral and utilize all means to verify the details of the case. A turn-around time of 24 hours shall be observed for crisis calls and requests for general information and at least 48 hours for cases that require specialized intervention (i.e., repatriation, reintegration, assistance, verification, etc.)
The CFO shall help monitor the case and provide feedback to the reporter. The CFO shall develop individual case profiles and input the same in its Case Monitoring System (if not a trafficking case) and the PHILIST System (if a verified trafficking case). Regular reports conferences between the various government agencies shall be held to monitor the agencies' response to the reports.